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NALO Terms of Service

These Terms of Service ("Terms") govern your access to and use of services operated by NALO, including NALO websites, applications, artificial intelligence services, browser extensions, APIs, integrations, software, accounts, and other products or services made available by NALO.

By accessing or using a NALO service, you agree to these Terms. If you do not agree, you must not use the service.

Some NALO services may have additional rules, notices, or terms. Where additional terms apply, they form part of your agreement with NALO.

1. NALO Services

NALO operates a range of digital products and services.

These include services operated through NALO AI, such as Kyro, as well as other NALO software, websites, applications, integrations, tools, APIs, and services.

NALO may introduce, modify, rename, combine, suspend, or discontinue services at any time.

2. Eligibility

You must use NALO services in accordance with applicable laws.

Some services may have specific age requirements.

If you are under the age required to independently agree to these Terms in your location, you may only use the applicable service with permission from a parent or legal guardian where required.

You are responsible for ensuring that your use of NALO services is permitted in your country or region.

3. NALO Accounts

Certain NALO services require a NALO account.

You agree to provide accurate information where required and to keep your account secure.

You are responsible for activity performed through your account unless the activity occurred because of a security failure for which you were not responsible.

You must not:

NALO may restrict, suspend, or terminate accounts where we reasonably believe these Terms have been violated.

4. Acceptable Use

You must use NALO services responsibly and lawfully.

You must not use NALO services to engage in, assist with, promote, or facilitate serious harmful or unlawful activity.

4.1 Illegal and Abusive Activity

You must not use NALO services for activities including:

NALO may immediately suspend or terminate access for serious violations.

4.2 Artificial Intelligence Misuse

You must not intentionally abuse NALO AI systems or attempt to interfere with their operation.

Prohibited activity may include:

Normal experimentation, prompting, coding assistance, testing, and discussion of AI behaviour are not automatically considered violations.

4.3 Sexual and Explicit Content

NALO may restrict pornographic, sexually explicit, exploitative, or otherwise inappropriate content depending on the service.

Content involving sexual exploitation or minors is strictly prohibited.

NALO may remove content or restrict accounts where necessary to enforce these requirements.

4.4 Hate, Harassment and Threats

Users must not use NALO services to make credible threats, coordinate harassment, encourage violence, or deliberately target individuals or protected groups with severe abusive conduct.

Context may be considered when determining whether content violates these Terms.

4.5 Spam and Platform Abuse

You must not use NALO services to:

4.6 Enforcement Evasion

You must not create or use additional accounts to deliberately evade:

NALO may restrict associated accounts where deliberate evasion is detected.

5. Enforcement

NALO may use warnings, restrictions, temporary suspensions, permanent termination, content removal, feature restrictions, or other proportionate enforcement actions.

NALO is not required to use a fixed number of warnings or strikes before taking action.

Serious violations may result in immediate suspension or termination.

Where practical, NALO may consider factors such as:

NALO may use automated systems to identify potentially abusive activity. Human review may also be used where appropriate.

6. Appeals

Where NALO provides an appeal process, users may request review of certain enforcement decisions.

Submitting an appeal does not guarantee that an enforcement action will be reversed.

Users must not knowingly provide false or misleading information during an appeal.

NALO may limit repeated, abusive, or fraudulent appeals.

7. User Content

You retain any ownership rights you have in content you submit to NALO services.

By submitting content, you grant NALO the permissions reasonably necessary to:

This permission lasts for as long as reasonably necessary to operate the applicable service and comply with NALO's legal, security, and retention obligations.

You are responsible for ensuring you have the necessary rights to submit content to NALO services.

8. NALO AI and Generated Content

NALO AI services, including Kyro, use artificial intelligence systems to generate responses and other content.

AI-generated information may:

You should verify important information before relying on it.

NALO AI is not a substitute for qualified professional advice in areas such as medicine, law, finance, emergency response, or other high-risk decisions.

You are responsible for how you use AI-generated content.

9. Third-Party AI Providers

NALO AI may use third-party model providers, including providers such as OpenAI, Anthropic, Google, and xAI.

Information necessary to process a request may be transmitted to those providers.

Use of NALO AI is also subject to the data practices and technical limitations described in the NALO Privacy Policy.

NALO may change AI providers or models without prior notice.

10. AI Feedback and Model Improvement

Some NALO AI services may allow users to submit feedback, including thumbs-up, thumbs-down, reports, ratings, or written feedback.

If you submit feedback, you allow NALO to use that feedback and related conversation information to evaluate, test, improve, train, or develop NALO AI systems where permitted.

Additional details are described in the NALO Privacy Policy.

11. Files and Attachments

Some NALO services allow files, images, documents, or other attachments to be uploaded.

You must not upload content that:

NALO may limit file types, sizes, storage duration, or attachment availability.

12. Browser Extensions

NALO may provide browser extensions, including extensions for browsers such as Google Chrome and Mozilla Firefox.

Extensions may request browser permissions necessary for their features.

Certain features may access or process webpage content only when required to perform the requested action.

You are responsible for reviewing permissions before installing or enabling an extension.

NALO may update extension permissions where necessary to support new or changed functionality.

You must not modify, redistribute, exploit, or use a NALO browser extension in a way that violates these Terms or applicable law.

13. Third-Party Platforms and Integrations

NALO services may be accessible through third-party platforms such as Discord or other applications.

When using NALO through another platform, you must also follow that platform's rules and terms.

NALO is not responsible for the availability, moderation decisions, policies, security, or operation of third-party platforms.

Third-party integrations may change or stop working if the relevant external platform changes its services, APIs, permissions, or policies.

14. NALO APIs

NALO may provide APIs or developer tools.

API access may be subject to:

You must not:

NALO may change, restrict, suspend, or discontinue API access at any time.

15. NALO AI Credits and Usage Limits

Some NALO services may use credits, quotas, rate limits, or other usage systems.

Credits or usage allowances may vary depending on:

Unless explicitly stated otherwise, virtual credits provided by NALO:

NALO may correct credit balances affected by errors, abuse, fraud, or technical issues.

16. Paid Services and Subscriptions

Some NALO services may require payment or offer optional paid features.

Prices, billing periods, included features, and renewal information will be shown when applicable.

Third-party stores or payment processors may handle some transactions.

Where a purchase is made through another platform, refunds and billing may also be governed by that platform's policies.

NALO may change pricing or available subscription plans in the future, subject to applicable law and any notice requirements.

17. Beta, Experimental and Preview Features

NALO may release features marked as beta, preview, experimental, early access, testing, or similar.

These features may:

You use experimental features at your own risk.

18. Intellectual Property

NALO services, software, branding, designs, logos, code, interfaces, and other materials owned by NALO are protected by applicable intellectual property laws.

Except where permission is explicitly provided, you may not copy, sell, reproduce, distribute, falsely represent, or commercially exploit NALO intellectual property.

"NALO", "Kyro", associated branding, logos, and service names may not be used to falsely imply endorsement, partnership, or affiliation with NALO.

19. Third-Party Content and Services

NALO services may contain links to or integrations with third-party websites, APIs, services, applications, advertisements, or content.

NALO does not control all third-party services and is not responsible for their content, availability, security, terms, or privacy practices.

Use of third-party services is at your own discretion and may be subject to separate agreements.

20. Service Availability

NALO services are provided on an "as is" and "as available" basis to the extent permitted by law.

NALO does not guarantee:

NALO may temporarily or permanently modify, suspend, restrict, or discontinue services.

21. Changes to Services

NALO develops services rapidly.

Features, interfaces, models, pricing, limits, providers, APIs, storage systems, and functionality may change over time.

NALO may make changes without prior notice where reasonable, although significant changes may be announced where appropriate.

22. Data and Privacy

Use of NALO services is also governed by the NALO Privacy Policy.

The Privacy Policy explains how NALO may collect, process, store, share, and protect information.

If you use NALO services, you acknowledge the data practices described in that policy.

23. Account Suspension and Termination

You may stop using NALO services at any time.

NALO may suspend, restrict, or terminate access where reasonably necessary because of:

Termination may result in loss of access to stored content, conversations, credits, settings, or other account data.

24. Data After Termination

Information associated with terminated or deleted accounts may be handled according to the NALO Privacy Policy.

Some data may remain temporarily in backups, security logs, abuse-prevention systems, or third-party infrastructure.

NALO does not guarantee that every copy of account information will be immediately deleted when an account is terminated.

25. Security

You must not attempt to:

If you discover a security vulnerability, you should report it privately to NALO instead of exploiting it or publicly exposing sensitive information.

26. Disclaimers

To the extent permitted by law, NALO does not make guarantees regarding the reliability, accuracy, availability, suitability, or performance of its services.

Nothing in these Terms excludes guarantees, rights, or remedies that cannot legally be excluded under applicable law.

27. Limitation of Liability

To the extent permitted by applicable law, NALO will not be responsible for indirect, incidental, special, consequential, or similar losses resulting from use of or inability to use NALO services.

This includes losses resulting from:

These limitations apply only to the extent permitted by law.

28. Changes to These Terms

NALO may update these Terms as services, technologies, policies, or legal requirements change.

When significant changes are made, NALO may provide notice through its websites, applications, services, or other appropriate channels.

The Last Updated date at the top shows when these Terms were most recently revised.

Continued use of NALO services after updated Terms take effect means you agree to the updated Terms where permitted by law.

29. Contact and Appeals

Questions about these Terms, enforcement actions, or appeals can be sent to:

nalo@nalosites.com

NALO
Australia